How to Reach Us
The only way to contact gokarttokyo.com is by email, at [email protected]. There is no phone line, chat or contact form on this site. Write in English and tell us which page you were reading, so we can find the part you mean.
Bookings, Changes and Refunds
We can't change, cancel or refund a booking, because we never sell one. gokarttokyo.com compares go-kart tours that GetYourGuide sells and sends you to GetYourGuide to book. Your contract is with GetYourGuide and the tour operator, and they hold your booking, your payment and the cancellation rules.
- 1Open your GetYourGuide booking confirmation and check the option's cancellation rule
- 2Contact GetYourGuide customer service through your booking
- 3For questions about the day itself — meeting point, weather, documents — message the operator through GetYourGuide
- 4Write to us afterwards if our page said something different from what happened, so we can correct it
Cancellation windows differ by tour. On the date we checked, three Street Kart tours allowed free cancellation up to 7 days before, most others up to 24 hours before, and one Akihabara tour was non-refundable. Your confirmation is what counts.
Please Don't Send Us Documents
Never email us a photo of your passport, driver's license or International Driving Permit. We can't check or approve documents: only the operator decides at the counter if you drive. Describe your case in words instead — for example, which country issued your license and what kind of permit you have.
When you write, we use your email address and message only to reply to you. How we handle data on the site is on the privacy page.
Most questions about documents are answered on the license guide.
Read the license guide